FAQ's

How do I power my sign?

Our EL neon wire pictures and signs can be powered by mains or battery power. We recommend using a normal mains electrical socket as we find it more reliable. We supply a mains adapter with each piece. We can also supply a battery pack (8 x 1.5v AA) should you wish to use your sign in a location where no mains power is available. It is possible to interchange from mains to battery pack, just let us know if this would work for you.


What is Electro illuminescent neon wire? 

Electroluminescent wire (EL Neon wire) has a stiff copper wire core, coated with phosphor and then covered with a protective PVC coating. When an AC signal is applied to it, it glows. It looks a little like thin neon. It is extremely economical to run and gives off hardly any heat. It was originally used for high end car dash boards and we are reimagining it creatively.


How long will it last?

All lighting products have what’s called a half light. It is suggested that EL neon wire brightness will become half as bright after 2800 - 3000 hours running at 2000Hz. This is based on 6 to 8 hours on each day and powered off the rest of the day. This is not to say that it will expire. Please see our terms of sale, we will be happy to maintain your sign for you if you think that the wire needs refreshing in years to come. 


What are your terms of Sale for bespoke and tailored pieces.

Once you have placed your order for a bespoke or tailor made sign, we will get straight to work creating it for you. Everything is made by hand in our workshop in Yorkshire. We make your tailored and bespoke orders completely to order, so if you would like to change anything or even cancel, its really important to let us know in the first 24 hours. Only then can we guarantee changes to be made or a refund. 

We aim to make and deliver tailored pieces within 21 working days and bespoke pieces can vary depending on their complexity. All bespoke pieces will be discussed in detail with you at point of enquiry.


My light makes a buzz noise, is that
normal?

The sign itself will make no noise. The inverter, or driver, as it is also known, generates a high frequency electrical pulse. This is needed to make the wire glow. This high frequency can sometimes be audible but this can be greatly reduced by either turning the driver onto its side, or even upside down. A small amount of tape wrapped around the driver can also be useful to stop vibration, however, care should be taken to ensure the driver is not completely covered as it needs to be able to dissipate its heat in the air. 

 


How long do they take? 

Our usual lead time is four weeks for bespoke and tailored pieces. However if your deadline is more urgent, do drop us a line and we will see what we can do. We will always try our best to accommodate your timeframes. We run our own workshop, and our team will always try their hardest to work some magic, in return for a bag of jelly babies. At times of high demand we might have to increase our lead times. If this is the case we will be in contact to let you know.
To ensure you don't miss your desired date we would always recommned leaving plenty of time for your order. 


Where are you based, do you have a shop?

We are located on the top floor of the gorgeous LillianDaph interiors store in Saltburn by the Sea, we are open all week but Sunday and Wednesday. Pop up between 10am and 5pm. We would love to show you what we are up to, come and see our work in Motion.

You can find us on the Top Floor, 10 Station Street, Saltburn by the sea, TS12 1AA.


I have a tech question?

If you need further information about the technical details of our products and you can't find the answer already then please drop us a message here and our tech guy will get right back to you.